Roseview win Customer Care Initiative of the Year
Posted on 25/11/2016
Sash window specialists Roseview have topped off a phenomenal 2016 with a win at the prestigious G16 Awards. Wowing the judges with its range of customer care programmes, the respected fabricator was presented with the prize for Customer Care Initiative of the Year at a glamorous awards evening held at the Park Lane Hilton, London.
Focusing on customer care has been a key theme at Roseview over the past year. From opening a new showroom that allows customers, architects and specifiers view their Rose Collection sash windows in situ, through to developing a range of marketing materials and specifier support programmes, Roseview has concentrated on making sure that the quality of their service matches that of their products.
Another important feature has been Roseview’s sash window school, which has been running since the beginning of the year. The brainchild of company MD and sash window veteran Willie Kerr, the school educates installers about what has become a highly lucrative product area, through a range of half-day courses. These courses have seen an excellent uptake, with roomfuls of eager installers wanting to learn more about how to succeed in the buoyant VS market.
“We’re absolutely delighted to have our efforts recognised in this way,” commented Mike Bygrave, Roseview marketing manager. “We all know the market is getting more competitive, and installers need high-quality products to help them stand out from the crowd. The customer care initiatives we’ve put in place this year will help them do that, while supporting them every step of the way”
“This G16 award will take pride of place next to our G13 New Product of the Year award. It really means a lot to us as it shows our customers that we can provide them with both award-winning products and an award-winning service. That’s something we’re very proud of.”
Roseview’s Rose Collection comprises three high-end uPVC sash windows - the Charisma Rose, the Heritage Rose and the Ultimate Rose. The Charisma Rose is made with the Eurocell profile and is the most competitively priced window of the three. Both the Ultimate Rose and Heritage Rose are made with Rehau profile, and are the perfect replacements for a timber box sash. The Ultimate Rose, which won Best New Product of the Year at the G13 awards, has since been improved even further, and now stands as the most authentic uPVC sash window product available anywhere in the UK.
