New appointment at Insight Data strengthens customer experience
Posted on 23/11/2018
Preparing for another busy year ahead, renowned industry data specialists Insight Data have strengthened their talented team with a new appointment.
Lucy Dennis joins the Insight Data team as the firm’s new Customer Services Manager. Her remit is to oversee the customer journey, ensuring Insight Data customers are receiving the best possible service across their wide range of platforms and services. Lucy will work closely with every department to exceed customer expectations from initial onboarding, right through to campaign delivery.
Lucy brings her vast experience from previous roles in both customer service and business development capacities. Furthermore, her background in events and both digital and direct marketing will bolster Insight Data’s skill set, providing an even greater bank of knowledge at the customers’ disposal.
“I am absolutely delighted to join the Insight team and really look forward to working closely with their fantastic customer base,” Lucy comments. “It’s exciting to join such a high-profile business which is achieving great things. My aim is to evaluate the customer journey to ensure we are maximising every opportunity and delivering as much value as we can. Ultimately, I want to help Insight continue to grow from strength to strength, delivering both fantastic results and great customer service.”
Jade Greenhow, Operations Director at Insight Data adds: “We are thrilled to welcome Lucy to Insight Data as demand for our services continues to grow. At Insight, we are partnering with new customers at an incredible rate – especially as new data regulations and changing market conditions both demand accurate prospect data. We strengthened our team to make sure we are always exceeding our customers’ needs and delivering a reliable, consistent service.
“Lucy will now get to work with our team looking at areas where we can improve and processes we can introduce to deliver the best possible service. It’s all part of our commitment as the industry’s trusted data provider to deliver the tools and support to not only help our customers grow, but navigate any potential turbulence in the months and years to come.”
New additions to the team come after a successful 12 months for Insight Data with increasing demand for Salestracker, the firm’s online prospect database, CRM system and integrated email marketing platform. Through Salestracker and its unrivalled live database, customers can unlock real-time contact details and business information for over 60,000 potential customers across the glazing and construction industries.
For more information contact Insight Data on 01934 808293 or via email at hello@insightdata.co.uk
