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Tel: 01462 850064
CPA House
North Bridge Street
Bedfordshire SG17 5DQ
Consumer Protection Association is the UK's leading provider of Insurance Backed Guarantees (IBGs) and Deposit Protection for construction, glazing and home improvement products.
We've been in the business for over twenty years and are recognised by consumers as one of the most trusted resources for finding accredited and vetted installers.
Become a CPA member and give your customers peace of mind when purchasing products or services from your company. Through continual, independent vetting we give your business instant authority above the competition, giving you tools to demonstrate professional competence and integrity from the word go.
As well as Insurance Backed Guarantees and Deposit Protection; the CPA also offer its members a host of beneficial schemes including marketing support, sales training help, and quarterly assessment reports that tell members what their customers think about the work they are doing.
For more information, or to enquire about becoming a CPA member call us on 01462 850064
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The Consumer Protection Association provides all its members with a quarterly report that provides an assessment from the homeowner on all jobs you have registered on. Homeowner surverys provide vital intelligence on exactly what customers think about your business and how well your staff are performing... [Read more]
Offer peace of mind to your customers and enhance your sales presentations with Deposit Protection from the Consumer Protection Association. Our Deposit Protection is insurance for the deposit the consumer pays to secure the work to be carried out on their home. The insurance covers a deposit... [Read more]
From June 2014, it became mandatory for all tradespeople to provide an Insurance Backed Guarantee (IBG) with every installation or home improvement project. With an IBG, a finished project will not be able to be registered under self-assessment schemes. Consumer Protection Association has been providing... [Read more]
As a member of the Consumer Protection Association you can give consumers complete confidence when purchasing products or services from your company. You also get access to a range of added value services to promote the benefits of choosing a CPA trusted tradesmen to homeowners considering making improvements... [Read more]
A recent survey from a reputable UK comparison site provider has found that more than half of the 2,500 homeowners they questioned would rather make home improvements than move up the property ladder. Steep moving costs, stamp duty tax and high house prices are the main contributing factors to the ‘improve... [Read more]
Is it a bird? Is it a plane? No, it’s the consumos. Sumo Yuki, his wife Akiko and their new dog are on a mission to help raise standards across the industry and reinforce the message that as a member of the CPA, installers will win more new business due to consumers trusting the brand. Jeremy Brett... [Read more]
Despite the rise of digital and online marketing, installers are still using traditional methods when it comes to finding new customers. This is according to a recent survey where more than half (60%) of installers questioned said their primary way of attracting new customers is by word of mouth. Surprisingly... [Read more]
Despite fears amongst some economists and politicians that voting to leave the EU would send the economy into a tailspin, a recent report has shown that installers are overwhelmingly positive going forward. The annual Installer Industry Report by the Consumer Protection Association (CPA) has... [Read more]
This is the question the Consumer Protection Association is asking its members and installers across the industry as a shift in how today’s homeowners live shapes the future products needed to meet their needs. Very few new scheme planning consents are for single-use as homeowners like the sense of... [Read more]
Together Stronger – a full-service marketing campaign by the Consumer Protection Association – has been shortlisted in the Category of Best Mid-Range Budget (£25k - £50k) Campaign at the Construction Marketing Awards (CMAs) 2016. The CPA is the UK’s leading provider of... [Read more]
Home improvement companies need to evolve their businesses if they are to suit the needs of the next generation of homebuyers. This is the view of Jeremy Brett, Director of the Consumer Protection Association. The average age of a first-time homebuyer has now reached between 35 and 37 according... [Read more]
Recent research has revealed an increasing number of window installers are diversifying into other products and services, in order to differentiate themselves from the competition. It’s a trend the Consumer Protection Association has noticed for some of its members, who are diversifying their... [Read more]
Thousands of installers across the UK are benefitting from being a part of the Consumer Protection Association’s new, evolved #evenstrongertogether campaign. More than 7,000 Yuki stress dolls were recently mailed out to CPA members and installers to promote the CPA’s previous, hugely successful... [Read more]
Increased residential property transactions in the UK is driving demand for home improvement products and services. The UK Property Transactions Count published in March 2016 by the HM Revenue and Customs shows that the residential property transaction completions with a value of £40,000 or above... [Read more]
A high-profile glass and glazing industry relationship is set to benefit installers up and down the UK. Sumo Yuki – the Consumer Protection Association’s mascot and trusted accomplice, who is helping connect trusted tradesmen with consumers looking for home improvements, is getting married. Yuki... [Read more]
A high-profile glass and glazing industry relationship is set to benefit installers up and down the UK. Sumo Yuki – the Consumer Protection Association’s mascot and trusted accomplice, who is helping connect trusted tradesmen with consumers looking for home improvements, is getting married. Yuki... [Read more]
*Not all figures will add up to 100% because there was the option to answer n/a for some questions. Installers expect to win business, and are widely confident about the industry, in 2016 and expect consumer spending to continue to increase. However, issues such as skills shortages... [Read more]
Directors at the Consumer Protection Association (CPA) say recent figures from the Office for National Statistics (ONS) that shows homeowners have more disposable income compared to previous years, spells good news for its members. Figures from the ONS revealed a recovery in household... [Read more]
UK homeowners are spending an additional £42m a year salvaging work around the home that they tried to do themselves. This is according to recent research carried out by the Federation of Master Builders (FMB). The FMB found that almost one third of homeowners called in a tradesperson to... [Read more]
The home improvement industry’s leading insurance backed guarantee and deposit protection provider has launched a campaign, which it says will become to the window industry what the famous meerkat from ‘compare the market’ is to consumer insurance. The campaign is called #TOGETHERSTRONGER... [Read more]
West-Midlands based Pedmore Windows and Conservatories is celebrating 28 years in business; and 20 years as a member of the Consumer Protection Association. To mark the event, the CPA’s National Sales Manager, Tim White, visited Pedmore’s Stourbridge headquarters to present Founder and... [Read more]
A registered Consumer Protection Association installer, who was recently featured on Channel 5’s Cowboy Builders, says his membership has regularly secured him contracts over competitors who don’t offer Insurance Backed Guarantees. Freeform Construction Services Ltd carries out building... [Read more]
The influential Consumer Protection Association (CPA) has announced it has teamed up with the Retail Ombudsman – as it prepares its members and the industry for the new Consumer Rights Act. The act came on to the statute book on October 1 and affects all retailers of goods, services and digital content... [Read more]
Yorkshire based home improvement company Crest Conservatories is celebrating 10 years as a member of the Consumer Protection Association. Crest Conservatories supplies and installs PVCu windows, doors and conservatories across the Barnsley and wider Yorkshire area. The CPA is recognised... [Read more]
An overwhelming number of installers believe sales will rocket for them in 2016 as industry and economic confidence continues to grow. This was the headline finding from the 2015 installer report by the Consumer Protection Association (CPA). The CPA commissioned Insight Data to carry out the... [Read more]
As part of its commitment to giving its members the very best service and products, the Consumer Protection Association (CPA) has invested to upskill one of its senior team. Tim White, who is National Sales Manager at the CPA, recently gained two Level 5 diplomas – one in Management and one in Principals... [Read more]
Long-established home improvement company WindoWorld Leicester is celebrating 20 years as a member of the Consumer Protection Association. WindoWorld Leicester is a manufacturer, supplier and installer of PVCu and aluminium windows and doors, and conservatories. As a company working... [Read more]
‘Without the support of the Consumer Protection Association we wouldn’t have grown year on year and been able to deliver the level of service we do.’ This is view of the owner and Director of Conservatories and Windows Direct, who has come on record after experiencing an unprecedented year... [Read more]
The Consumer Protection Association (CPA) is celebrating its 21st birthday in style, having broken a number of records. The CPA started over twenty years ago as a supplier of Insurance Backed Guarantees (IBGs) and Deposit Protection to installers; and quickly became one of the most trusted industry... [Read more]
A major survey has been commissioned to ask the general public their views on insurance and deposit protection in relation to home improvements. The Consumer Protection Association polled 1000 homeowners as part of the independent survey, all of which had been selected to represent a cross-section of the... [Read more]
Former star of I’m A Celebrity Get Me Out of Here and influential MP Nadine Dorries recently visited the Consumer Protection Association to discuss various issues affecting the home improvement industry and national economy. The MP for Mid-Bedfordshire spent the afternoon with Directors at the organisation... [Read more]
The influential Consumer Protection Association has seen a significant rise in the number of renewable energy/solar guarantees it is issuing, for sustainable projects. The CPA is regulated by the Financial Conduct Authority (FCA) and provide insurance backed guarantees (IBGs) and deposit protection... [Read more]
The influential Consumer Protection Association (CPA) will be welcoming Nadine Dorries MP – star of ‘I’m a celebrity get me out of here’ - to their offices in February to discuss issues affecting the industry. CPA Director Jeremy Brett says that one of the topics they will be talking... [Read more]
Installers are overwhelmingly positive about 2015 but have failed to see the benefit of recent legislation changes. These are the headline findings from the annual Consumer Protection Association installer barometer. The CPA commissioned Insight Data to carry out the extensive report... [Read more]
The Consumer Protection Association (CPA) is celebrating a major milestone that has once again underlined its commitment to helping raise standards in the industry. The organisation, which was first established twenty one years ago, has revealed that it has now issued over one million combined Insurance... [Read more]
Building momentum in the housing sector is undoubtedly good news for installers, but things could slow in the long term. This is the view of the Consumer Protection Association Director (CPA) Jeremy Brett. The CPA is a leading installer support body and was recently named by Fensa as one of only a handful of accredited... [Read more]
A leading installer support body has launched a campaign to remove VAT on home improvement products. The Consumer Protection Association (CPA) is supporting the campaign to remove VAT on home improvement products in order to further boost the economy and help its members. CPA Director Jeremy... [Read more]
A leading provider of insurance backed guarantees (IBGs) to the industry recently appeared in the national press to comment on the growing number of females working in construction. The Consumer Protection Association (CPA) was contacted by the Sunday Independent and asked to comment on the rise of white... [Read more]
A leading consumer support organisation has published a manual to help installers respond to evolving buyer demands. The Consumer Protection Association has published a document called ‘Why are the legalities important?’ Using the document installers can find out how they... [Read more]
An installer support body that promotes best practice for installers and the public will soon be announcing what home improvement companies have won its Lifetime Achievement Awards. Regulated by the Financial Conduct Authority (FCA) The Consumer Protection Association provides Insurance Backed Guarantees... [Read more]
Following the roll out of its new initiative – CPA FastTrack – the Consumer Protection Association has launched a brand new website to showcase how the organisation can help installers grow their business. At the beginning of 2014 the CPA rolled out FastTrack, which is designed to help their members... [Read more]
The Consumer Protection Association (CPA) is rolling out a major new initiative, to help installers navigate 2014 as the UK economy returns to growth. The installer support body is launching CPA Fast Track. Regulated by the Financial Conduct Authority (FCA) the CPA’s core business is... [Read more]
A report released by the support body the Consumer Protection Association (CPA) has revealed an optimistic outlook amongst installers, regarding the glass and glazing industry and the economy generally. The CPA commissioned Insight Data to carry out the extensive report, which asked over 12,000... [Read more]
A leading installer support body has teamed up with an industry sales expert, in order to produce a training guide for its installer members. The Consumer Protection Association is joining forces with Paul Clifton, who runs Window Sales Lab – a sales training and profit mentoring consultancy, to further... [Read more]
Government led changes that will affect installers in the glass and glazing industry are being miscommunicated and misrepresented, according to the Managing Director of a leading installer support scheme. New requirements set out by the Department for Communities & Local Government (DCLG) dictate... [Read more]
The Consumer Protection Association (CPA) is celebrating twenty years of helping installers and consumers in the glass and glazing industry. Regulated by the Financial Conduct Authority (FCA) The CPA provides Insurance Backed Guarantees (IBGs) and deposit protection to installers carrying out home... [Read more]
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Locations associated with Consumer Protection Association.
CPA House
North Bridge Street
Bedfordshire
SG17 5DQ
Tel: 01462 850062
